terms & conditions

IO Fuse (Pty) Ltd.

Private company

2018/330949/07

4440310243

Distributor

+27 (0) 83 248 2369

jalo@iofuse.co.za

iofuse welcomes feedback submitted through the website’s “Contact Us” feature. Any information provided through the website becomes the property of iofuse and may be used without restriction, subject to applicable law. Content that is unlawful, obscene, defamatory, or otherwise inappropriate will not be permitted and may be removed.

iofuse does not distribute, sell, or share personal information provided via the website except as necessary to process transactions or operate the website in accordance with applicable privacy laws. iofuse reserves the right to communicate with users regarding matters related to products or services requested through the website. Personal information is stored using reasonable security measures.

Access to and use of the website requires a compatible device and internet connectivity. iofuse is not responsible for any connectivity costs or related charges incurred by users.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed to the extent necessary without affecting the validity of the remaining provisions. The parties shall use reasonable efforts to replace any invalid or unenforceable provision with a valid provision that most closely reflects the original intent.

The Buyer may not assign, license, or subcontract any rights or obligations under these Terms without prior written consent from iofuse. iofuse may assign, license, or subcontract its rights or obligations without requiring Buyer consent.

Failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Partial exercise of a right does not prevent further exercise of that or any other right.

Any notice under these Terms shall be deemed properly given when sent by registered post or email to the recipient’s registered office or principal place of business.

Welcome to the website located at www.iofuse.co.za (“Website”), owned and operated by iofuse (Pty) Ltd, registration number 2018/330949/07, trading as iofuse (“iofuse”, “we”, “us”, or “our”).

By accessing or using the Website or any related services (“Services”), you agree that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”), together with any additional terms that may apply to specific Services. If you do not agree to these Terms, you must discontinue use of the Website immediately.

All rights in and to the content of the Website remain expressly reserved by iofuse.

By accessing or using this online store, you agree to be bound by these Terms and Conditions without modification, reservation, or amendment. Your continued use of the website constitutes acceptance of these Terms as the governing agreement between you and iofuse (Pty) Ltd in relation to any purchases made.

Use of this website is entirely at your own risk. While reasonable measures are taken to maintain availability and security, iofuse does not warrant that the website will operate without interruption, delay, or error, nor that the servers hosting the website will always be free from viruses or harmful components. iofuse shall not be liable for any damage or loss arising from access to or use of the website.

Although every reasonable effort is made to ensure that information displayed on the website is accurate, current, and complete, iofuse does not guarantee the accuracy or reliability of any content and reserves the right to correct errors or omissions at any time without notice.

All logos, text, images, data, product information, and other materials displayed on the website are provided for viewing and lawful purchasing purposes only. Unauthorized reproduction, modification, distribution, or commercial use of such materials is strictly prohibited.

iofuse operates in accordance with applicable consumer legislation, including the Consumer Protection Act, No. 68 of 2008, and the Electronic Communications and Transactions Act, No. 25 of 2005. Nothing in these Terms limits any rights afforded to consumers under applicable law.

Except where liability cannot be excluded by law, iofuse shall not be responsible for any loss, damage, or liability arising from the use of, or inability to use, the online store.

The website and its content are provided on an “as is” basis. Information made available should not be interpreted as professional or technical advice. Customers are responsible for determining whether products meet their requirements before purchase.

All delivery-related terms applicable to purchases made through the online store are governed by iofuse’s separate Delivery Policy, which forms part of these Terms and Conditions and should be read together with them.

iofuse shall not be responsible for orders placed incorrectly by the user. Where an incorrect order has been submitted, iofuse is under no obligation to supply replacement goods without an additional delivery or handling charge.

Any delivery, installation, commencement, or performance timeframes communicated are estimates only and are not binding. While iofuse will use reasonable efforts to meet indicated timeframes, time shall not be deemed of the essence unless expressly agreed in writing. iofuse shall not be liable for any loss or damage arising from delayed or incorrect delivery, installation issues, or performance timing.

Shipping charges may be calculated based on actual weight or volumetric weight, whichever is greater. Transport costs are determined by courier pricing structures. Certain products or brands may qualify for promotional delivery terms. Orders may be shipped separately depending on product type, availability, or logistical requirements.

iofuse reserves the right to appoint third-party logistics providers to fulfill delivery obligations on terms deemed appropriate for safe and efficient transport.

Customers may elect to collect purchased goods from an approved collection point where such an option is offered. Any request for collection must be clearly indicated at the time of placing the order.

Warranty (RAP) Returns Application Policy

Product warranties exclude failures resulting from lightning strikes, electrical surges, poor quality supply, natural disasters, water damage, physical damage, loss of supply neutral, or unstable/faulty electrical infrastructure.

All inverters and batteries must be installed by a qualified electrical wireman or master electrician registered with the Department of Labour and/or the ECA. Warranty claims submitted without installation photographs, a valid Certificate of Compliance (COC), and proof of qualified installation may be rejected and deemed null and void.

iofuse offers a 7-day return window from the date of purchase. Returns requested after 7 days will be assessed on a case-by-case basis. A 20% handling fee applies to goods correctly supplied. Items sold under special promotions are non-returnable.

Returned goods must be delivered to iofuse premises at the customer’s expense. Items must be uninstalled, in original packaging, and include all supplied accessories. Proof of purchase is required.

Upon receipt and inspection of returned goods, iofuse will notify the customer of approval or rejection. Approved refunds will be processed via the original payment method within 30 days.

Faulty goods must be returned to iofuse before warranty repair procedures begin. The RAP document must be completed and submitted before any warranty process can commence.

All products purchased from iofuse are subject to a carry-in warranty only, in accordance with the manufacturer’s or importer’s product-specific warranty from the date of purchase. iofuse does not provide independent warranties unless expressly stated; the applicable manufacturer or importer warranty governs all qualifying claims.

The warranty applies only to customers who have purchased products directly from iofuse.

Products submitted for warranty evaluation will be assessed and tested by the approved local or international manufacturer’s or importer’s repair facility to determine the cause of failure. A fault analysis report will be issued to both iofuse and the customer.

Warranty coverage is void if the product serial number, security seal, or identification label has been tampered with, altered, or removed.

Warranty coverage is void where goods have been damaged, marked, tampered with, or modified in any manner.

Certain products require warranty registration by the end user directly with the manufacturer after installation. Failure to complete required registration may result in the manufacturer declining warranty coverage.

iofuse does not collect or deliver warranty goods on behalf of customers. All warranty submissions operate on a bring-in basis.

Where warranty conditions are not met, the manufacturer or importer reserves the right to refuse service or impose a restocking fee of not less than 30% of the product value.

Where credits are approved, the credited value will be the lesser of the original selling price or the current market value, and applicable handling fees may apply.

Warranty claims will be rejected where damage results from negligence, mishandling, lightning, power surges, improper installation, or installation by unqualified persons. This includes liquid damage, excessive dirt or heat exposure, overloading, physical abuse, or installation contrary to manufacturer guidelines.

iofuse accepts no liability for loss or damage to additional accessories or peripherals submitted with warranty goods, including cables, packaging, manuals, or software.

iofuse is not responsible for the incorrect selection, installation, commissioning, or application of any product, nor for any resulting damages.

Supplier warranty processing time may extend up to 30 working days.

Any item submitted for repair that remains uncollected 30 days after customer notification may be sold by iofuse to recover repair-related costs, subject to applicable law.

Indemnification

The Buyer may transfer rights arising from these Terms to its customers only within the limits expressly permitted herein. Any obligations exceeding these Terms remain the sole responsibility of the Buyer. The Buyer shall ensure that all users of the supplied products, including its employees, receive all product notices, warnings, instructions, recommendations, and related materials provided by iofuse.

The Buyer agrees to indemnify and hold iofuse harmless against any and all losses, claims, damages, or costs of any nature whatsoever, including reasonable legal fees, arising from a breach of these Terms by the Buyer or from the negligence, misconduct, or actions of the Buyer, its officers, employees, agents, or contractors. This indemnity further applies to any loss, cost, or expense incurred by iofuse as a result of claims brought by the Buyer’s customers to the extent such claims exceed the liability limits established in these Terms, including applicable warranty provisions.

The remedies available to the Buyer under these Terms are exclusive and constitute the Buyer’s sole remedies for any failure by iofuse to comply with its obligations.

To the extent permitted by applicable mandatory law, and whether arising in contract, statute, or delict, the aggregate liability of iofuse for direct damages or loss under these Terms shall not exceed 100% (one hundred percent) of the purchase price paid for the supplies to which the claim relates.

This limitation of liability is cumulative and not per incident, meaning multiple claims shall not increase the total liability cap. The limitation applies cumulatively across iofuse and its affiliated entities.

To the fullest extent permitted by law, and whether arising in contract, statute, or delict, neither iofuse nor its affiliated entities, officers, directors, employees, or agents shall be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of revenue, loss of use, loss of production, or penalty payments.

The limitations of liability set out in this clause do not apply where liability arises from:

• mandatory product liability law applicable to iofuse
• intentional misconduct
• gross negligence by iofuse’s owners, legal representatives, or executives
• fraud
• negligent injury to life, limb, or health

If iofuse is prevented, hindered, or delayed from performing any of its obligations under these Terms (other than payment obligations) due to a Force Majeure Event, iofuse’s obligations shall be suspended for the duration and extent of such prevention, hindrance, or delay.

A “Force Majeure Event” means any event beyond the reasonable control of iofuse arising from external circumstances, including but not limited to general labour disturbances such as strikes, lockouts, boycotts, and labour disputes (excluding those involving iofuse employees), supply shortages or delays, border or customs delays, disputes with subcontractors, acts of God, war, riots, civil unrest, malicious damage (excluding acts involving iofuse employees), governmental actions or regulations, embargoes, trade restrictions, accidents, machinery breakdowns, fire, flood, storms, or difficulty or increased cost in obtaining labour, goods, or transportation.

Where a Force Majeure Event occurs, iofuse reserves the right to rescind or suspend the affected contract. Neither party shall be entitled to claim indemnification or damages arising solely from the occurrence of a Force Majeure Event.

The Website may display names, trademarks, logos, product descriptions, and images belonging to third-party manufacturers or suppliers (“Third-Party Materials”) for the sole purpose of identifying and promoting products offered for resale.

All Third-Party Materials remain the property of their respective owners. Their inclusion on the Website does not imply any affiliation, endorsement, sponsorship, or partnership unless expressly stated.

iofuse (Pty) Ltd does not claim ownership of any third-party trademarks or copyrighted material displayed. Product images and descriptions are provided for identification and illustrative purposes only and may vary from the actual product supplied.

If you are a rights holder and believe any material has been used in error or without proper authorization, please contact us so that we may promptly review and address the matter.